You’re on the road, in the middle of your long-awaited vacation, and it happens: Your motorhome won’t start. Or the refrigerator breaks. Or a window shatters and the forecast is for a week of rain. When you’re RVing and not near home, you’ve got to find someone to make repairs—ASAP.
Where do you begin when trouble crops up on the road? Do you try to find an RV dealer/repair center to do the work? Or do you call a mobile RV repair service to come to you?
The place to start actually is at home, long before you turn the key on the first day of vacation. In other words, follow maintenance requirements.
Like most RV owners, you’ll do what you can yourself. If you know how—or you can learn if given reliable how-to information and have the time to get it done—that’s always a money-saving proposition.
What you can’t do yourself, have your local dealer/repair center do routinely. It’s much better to have someone you know and trust work on your RV than to have a stranger work on it while you travel. Know what maintenance your RV requires and stick to the schedule. To make sure you know the schedule, read the owner’s manual; find one for your model and year online if you don’t have one. Properly maintaining an RV, and a tow vehicle if you use one, doesn’t guarantee that you’ll have no problems on the road, but it certainly increases the odds.
In addition to maintaining the engine and transmission, you must maintain the suspension, brakes and tires. Replace tires that are worn or old.
Roadside assistance is, in essence, a form of insurance, and it’s one you really should have. At $100 to $150 a year, it’s a lot cheaper than having to pay for a tow—especially a long-distance tow, and even more so if you have a bigger motorhome.
If you do need repairs while traveling, get recommendations on a shop. If the problem is not an emergency, ask about repair shops close to your campsite. Call and make an appointment, and drive there. The camp operator and your camping neighbors may have experience with a shop that they would recommend—or that they would avoid.
It’s a good idea to join online forums. A good-sized forum is bound to have members from all over who can recommend a shop wherever you are.
Check out the reputation of any shop you consider. See if there are unresolved complaints with the Better Business Bureau. Facebook also often has reviews of businesses.
You’ll probably pay more if a repairman comes to you. A mobile repair service is likely to charge a fee just to make the visit—not unreasonable. If picking up and driving to a service center is too inconvenient, a mobile service may be worth the extra fee. Make sure the park where you’re camping allows repair visits.
It’s wise to be a little more cautious about hiring a mobile repair service. To find out if businesses must be licensed in the state where you need a repair, go to the Small Business Administration website and look for “State By State Information.” If the state requires a business license, ask the mobile repair service for its license number. There’s no bricks-and-mortar location, which is normally something that’s advisable before hiring any business, so make sure a mobile service at least has a web presence.
Ask for recommendations, same as you would for a service center, from an RV park operator and/or your park neighbors. Definitely check for a BBB rating and unresolved complaints. Also do an Internet search for the name of the mobile service and the word court to see if any lawsuits involved him.
Ask up front how much the service call fee is, and get the fee, cost estimates and conditions in writing. It’s always possible by email. Ask whether he has experience fixing the problem you’re experiencing. When paying, use a credit card, which gives you recourse if a dispute arises. If the mobile repair service says cash only, continue your search.